10
years shipping
1B
monthly conversations
50
enterprise deployments
40%
engagement increase
- 2021 - Present
Staff AI Engineer / Lead LivePerson
Led LLM/RAG delivery on a 1B+ monthly-conversation platform for Fortune 100 clients across banking, fintech/crypto, healthcare, and tech (incl. Microsoft).
- 2019 - 2021
Senior Solutions Engineer LivePerson
Shipped the Citi mobile messaging SDK (iOS/Android) for multi-million-user rollouts and drove 40% engagement lift via AI integrations for a Fortune 100 financial.
- 2016 - 2019
Premium Support Group Engineer LivePerson
High-touch engineering support for premium accounts; built reporting that lifted client retention ~15%.
- 2011 - 2016
Full-Stack Developer Freelance
Custom web apps for clients in automotive, F&B, and insurance using JS, Node.js, and PostgreSQL.
